Comcast at Last
On Tuesday, I wanted to take Comcast over my knee and sentence it to a lifetime of therapy. Six days before that, my Internet access went down like an overtired toddler at a birthday party. There was no fixing the situation, despite my rush-hour dash to the local office, the switch out of a modem, and two lengthy calls to customer service. An appointment was set for Tuesday between 2pm and 5pm. I resigned myself to “officing” at Panera, C’ville Coffee, the library, anywhere I could mooch free wifi and get my work day in. It was exasperating and my caffiene consumption reached an all new eye-twitching high. I also spent unnecessary money eating out when camping at my substitute offices. I seriously don’t care if I ever eat food from Panera/St. Louis Bread Co. again.
I think I’m still coming down from the coffee buzz.
Monday I called to verify that the technician would still be coming on Tuesday. Just to be sure. Tuesday I dutifully waited, beginning at 2pm. At 4:15pm I got antsy and called to see if they were on their way.
And they said, “We don’t have a service call scheduled for you, Mrs. Jaggers.”
And that’s when I threw myself on the floor and started screaming. OK. Not really. Well, almost.
The good part of this story is that I’m reconnected. I happened to be on the phone with someone who had a clue, unlike the previous two employees, and he was able to get me reconnected while we were on the phone. I asked why the other two bozos couldn’t have done what he did, six days ago and he said it was probably a monopolistic screwing. See, it’s not like when they completely hose you with lack of service, you can just switch to another ISP, no! So just take it, you Internet crackheads.
So I took it, until I snapped, then I talked my way up to the most senior manager I could find and I named names, oh yes I did, brother. And then I took a deep breath and filed this all away for next time, because you KNOW it will happen again. Next time, though, I’m not getting off the 24/7 service line until they beg for mercy.
Besides, I don’t think the Panera crowd wants me back anytime soon, either.
August 23rd, 2007 at 8:15 pm
We have wifi. Next time you’re without a connection to the world, holler. You can set up at my kitchen table.
August 23rd, 2007 at 8:21 pm
Oh, my that’s generous. Thank you! I hope to not have to take you up on that offer.
August 24th, 2007 at 8:30 am
They did that to us, too. We had a service call scheduled, and then when they didn’t show up, we phoned and they told us they had no record of it.
As soon as I can figure out what alternatives I have, we’re switching away from Comcast.
August 24th, 2007 at 12:42 pm
WOW! Mild mannered Marijean goes Vesuvius on us! Folks, this is the woman who wouldn’t say poop even when our mutual employer was feeding it to her. Look out Comcast, you don’t know WHAT you’ve stirred up!
murph
August 24th, 2007 at 12:54 pm
I can sympathize. I don’t use Comcast, but my service was dropping in and out for the past few days causing me to at least once lose half of what I’d written. (Save often would be the lesson learned.)
August 26th, 2007 at 10:49 pm
Oh yeah, sister - similar story, different company. Sounds like Comcast is almost as pathetic as Charter Communications and DirecTV.
Budding entrepreneurs out there, clue in. If you can create an Internet/cable TV company with good technical AND customer service, you’ll make a bazillion dollars. Why is this so hard to do?!!!