We’re leaving. After several months of trying to make it work, we’re going back up the street to our first love. Oh sure, it seemed like we were saving money, driving a few extra miles to go to you. We got comfortable with your layout once we figured out where everything was, and even moved our prescriptions to your pharmacy. You never learned our names, though; never asked how we were when we were sick. The other guys did. Every time.
Before we go, we have a few questions. What is the deal with your produce? It’s absolutely terrible. Food Lion has a more appealing display. Frankly, the only reason we’re not going to Food Lion is the lack of a pharmacy and the lack of selection. Your store is only a small step above. Whomever is in charge of keeping your produce rotated and fresh is seriously falling down on the job. We recommend replacing them before you lose more customers.
Secondly, we cannot understand why shelves are being restocked during the store’s busiest periods. Every Saturday morning, navigating your aisles is extremely difficult with pallets and employees crowding the entire store. We have never experienced this in any other grocery store.
We appreciate the “efforts” you’ve made. But please know that a fantastic wine selection and a Starbucks does not make up for a filthy restroom and unfriendly staff members. Today, the overwhelming scent of the store was more “dirty diaper” than “bakery fresh.”
Finally, we want you to know that your bakery and deli crew are great, and the selection and help there has been exemplary. We’ll miss that, where we’re going, but have a hunch that overall, we’re about to have a much better shopping experience.
You can probably guess where we’re off to — the high-end grocery up the street, the one with a serious focus on customer service and gourmet offerings. We appreciate the gourmet offerings, the online shopping with curbside pickup, but probably won’t take advantage of these. We’ll be shopping the sales and working the customer loyalty program, enjoying the atmosphere and the caring associates. We’ll smile when the cart guy tells us unfailingly to “have a blessed day,” and when the pharmacist calls and asks first, “are you feeling any better?” before telling me when my prescription will be ready.
We’re taking our $200 per week grocery bill plus the roughly $50 a month in prescriptions up the road. It’s the best way to get our message across.
We’re pretty sure with careful shopping, it’s not going to cost us any more. We’ll be buying more fresh food and produce at the other store, which might raise the cost a bit, but we’ll be eating healthier and the food will certainly taste better. We’re shopping closer to home and will pay attention to what’s on sale; planning our meals around the specials.
Goodbye, Kroger. We do hope that you’re able to clean up your act.
STLWorking Mom and Family